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Protect and Care Plan
When you have quality furniture you want to enjoy your investment, safe in the knowledge that you will have many years of comfort and pleasure from your purchase.
Well, you can relax and enjoy the full benefit of your furniture with Protect and Care from Timeless Chesterfields.
No need to worry about losing the lovely appearance of your furniture because you are protected against life's little accidents.
Whether you have chosen a luxurious leather or fabulous fabric you can rest assured that the 6 year Care plan will protect you when an accident does happen. The investment in this policy starts from just £50 a seat. In the event of a claim there is no excess or call out charge.
Contact a member of our friendly team for a full quote on 0800 652 1877.
How does the care plan work?
Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call the dedicated claims and advice line, they will ensure that the problem is taken care of.
What am I covered for?
Essentially this care plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture.
No matter how many times you, your family or visitors accidentally spill something on your furniture, or if there is an accident to the furniture which causes a scuff, scratch or puncture, don't worry, we've go it covered.
For web purchases of Sofa Beds, the price displayed covers the internal working mechanism.
Protect and Care from Timeless Chesterfields is the only care programme in the UK that covers you from the marks left on furniture by newspaper print or denim jeans.
How do I make a claim?
If you can't remedy the problem yourself using one of the market leading care products supplied by at the time of purchase, one of our national team of professional repair technicians will visit your home and resolve the problem for you.
Getting help couldn't be easier. All you have to do is call our free-phone helpline any time, day or night, and we will be able to give you advice or assistance to enable you to continue enjoying your furniture for many years to come.
BENEFITS OF FURNITURE PROTECTION
✓ 6 years peace of mind
✓ Original value replacements
✓ National network of professional technicians
✓ No excess charges
✓ One call for advice and service
SUMMARY OF COVER PROVIDED
STAINS
✓ Acids
✓ Cosmetics
✓ Shoe polish
✓ Ink
✓ Bleaches
✓ Caustics
✓ Corrosives
✓ Paints
✓ Superglue
✓ Coffee
✓ Ketchup
✓ Cola
✓ Human & animal bodily fluids
✓ Dyes & dye transfer from newspaper print or clothing, including denim
✓ All food stuff & drinks
(Staining must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation of build up over a period of time)
ACCIDENTAL DAMAGE
✓ Rips
✓ Burns
✓ Scuffs
✓ Punctures
✓ Scratches
✓ Water, liquid or head marks
✓ Pet damage
(Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation of build up over a period of time)
SUMMARY OF EXCLUSIONS
✘ Commercial use
✘ Deliberate damage
✘ Abuse and neglect
✘ Removal of odours
✘ Wear and tear
✘ Natural characteristics of leather
✘ Fading of fabric and materials
✘ Accumulated multiple stains
✘ Anything that happens gradually including dye transfer
This is a summary only. Please refer to your certificate of cover for full terms and conditions
From Our Hands to Your Home
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